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General Manager

Build Recruitment • Permanent • Birmingham, West Midlands, England, United Kingdom • £85,000 - £95,000 / year • 1d ago

General Manager - Midlands

The role of General Manager:

Lead delivery of a fast-paced reactive repairs service across a large housing portfolio
Manage a multi-layer team of managers, supervisors and operatives
Drive performance across KPIs, WIP, first-time fix and productivity
Oversee customer experience and complaints resolution
Ensure compliance with health & safety and regulatory standards
Build strong relationships with clients and stakeholders
Monitor performance, costs and overall contract efficiency

The ideal General Manager:

Proven experience in social housing maintenance
Strong background in responsive repairs (essential)
Experience leading large operational teams
Commercially aware with experience managing budgets and performance
Confident managing client relationships and high-pressure environments

This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment.