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Contact Centre Advisor

CCA Recruitment Group • Temporary • Tamworth, Staffordshire, England, United Kingdom • £12.71 / hour • 8h ago

Customer Service Advisor

Temporary Contract- 12 weeks with option to extend

Location: Tamworth- B77

Hours: Full time- Monday- Friday -over a 3-week shift patten - 8am - 4pm, 9am - 5pm and 10am - 6pm

This position is not flexible and will be working from the office permanently.

Salary: £12.71 hourly rate

Start Date: Monday 6th July

Checks: DBS, RTW and reference checks to be completed

About the Role

We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.

Key Responsibilities of the Customer Service Advisor

To deliver excellent Customer Service
To manually input accurate data on an Electronic Job Card System
Answering customer calls in a professional and friendly manner
Resolving queries efficiently and accurately
Providing product/service information to customers
Logging details of calls into our system
Escalating issues to the relevant department when necessary

What We're Looking for as Customer Service Advisor

Strong communication skills both verbal and written Competencies
Excellent listening skills and attention to detail
Ability to work well individually or as part of a team
Empathy and patience
Positive Attitude
PC literate

You should also have for this Customer Service Advisor

Excellent Customer Service experience
Ideally have previous experience working within a busy multichannel
Contact Centre - Demonstrating the ability to communicate with customers over several communication channels - not essential as full training provided

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.