MyDudley Enquiries Support Officer

Connect2Dudley • Temporary • Dudley, West Midlands, England, United Kingdom • £16 - £17 / hour • 3d ago

Interim Admin Assistant: (MyDudley Enquiries Support Officer)

(5-6months)

About the Role

We're looking for several organised and proactive Interim Administrative Assistants to join a dedicated recovery team supporting our MyDudley enquiry service.

This is an exciting opportunity to be part of a high-profile improvement programme focused on reducing enquiry backlogs, improving response times and ensuring residents and councillors receive timely, high-quality updates on issues.

Working as part of a supportive team, you'll help coordinate enquiries from receipt through to closure, working closely with operational services across the Council.

Full Training on the Enquiries system and existing processes will be provided.

Previous experience within local government or administrative support would be advantageous but is not essential.

Key Responsibilities

The successful candidates will support the delivery of the MyDudley Enquiries Recovery Programme by:

Processing and allocating new enquiries within agreed processes.
Updating case management systems accurately and maintaining high-quality records.
Monitoring enquiry progress and ensuring cases are progressed in line with agreed service standards.
Liaising with service teams across the Council to obtain updates and information.
Preparing responses and correspondence for review by service managers.
Chasing outstanding actions and supporting the timely resolution of enquiries.
Supporting case clearance sessions with operational managers.
Maintaining accurate tracking spreadsheets and programme records.
Identifying incomplete or missing information and escalating where appropriate.
Providing general administrative support to the recovery programme.
Ensuring information is handled confidentially and in accordance with GDPR requirements.

We're Looking For Someone Who

Is highly organised with excellent attention to detail.
Can manage a busy workload and prioritise effectively.
Is confident using Microsoft Office, particularly Outlook, Excel and Word.
Has experience of data entry or case management systems.
Has excellent written and verbal communication skills.
Is comfortable working with large volumes of information.
Can work collaboratively across different Council services.
Takes pride in providing excellent customer service.
Is adaptable and able to work at pace within a changing environment.

Knowledge and Experience

Administrative experience in a busy office environment.
Experience maintaining electronic records.
Experience using Microsoft Office.
Good written communication skills.
Excellent organisational skills.
Ability to work accurately with large amounts of data.

Personal Attributes

We're looking for people who are:

Positive and enthusiastic.
Reliable and dependable.
Solution focused.
Comfortable working to deadlines.
Professional when dealing with colleagues and elected members.
Able to work independently while contributing to a wider team.

Connect2Dudleyis a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.