Customer Service

Plum Personnel • Permanent • Remote (B1, Birmingham, West Midlands, England, United Kingdom) • £30,000 - £35,000 / year • 6d ago

Customer Service Specialist

(Import/Export)

Birmingham City Centre

£30,000 - £35,000 (Depending on Experience)

Hours: 7.00am – 3.30pm

Are you passionate about delivering exceptional customer experiences on a global scale?

We’re looking for a proactive, solutions-driven Customer Experience Specialist to join a team and support customers across the Middle East & African region.

This is a fast-paced role and you will take responsibility for the customer from point of order to delivery. From managing complex international shipments and export compliance to building strong customer relationships.

Working in this role, you will be

Delivering a first-class customer experience across all communication channels
Managing and monitoring customer orders, pricing, quotations, and fulfilment
Coordinating high-volume international logistics and export documentation
Building strong relationships with customers and international colleagues
Identifying opportunities to support sales growth and cross-selling initiatives

What We’re Looking For

Strong customer service and order management experience
Knowledge of international import/export processes and logistics
Excellent communication and relationship-building skills
A proactive mindset with strong attention to detail
Previous experience of working with CRM systems

It’s a fabulous company and you will be rewarded with an excellent Benefits package including:
10% bonus potential, defined contribution pension plan – employer contribution 6%, 25 days holiday increasing to 27 after 5 years’ service, Holiday purchase plan – employees can buy up to an extra 5 days holiday at the start of the next holiday year after joining. Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit – x4 annual salary.
There is potential for hybrid working after initial training period of minimum of 3 months.

If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.