Supported Housing Officer

Hays Social Care • Temporary • Birmingham, West Midlands, England, United Kingdom • £21 - £25 / hour • 3d ago

Your new company
A well-established housing provider is seeking an experienced Housing Officer to join its operations team on a temporary basis. This organisation is committed to delivering high-quality housing services, supporting tenancy sustainment, and creating vibrant, inclusive communities across the region. The successful candidate will play a key role in ensuring residents receive an excellent service while contributing to the effective management of homes and neighbourhoods.

Your new role
As a Housing Officer, you will manage a varied patch of properties and act as the main point of contact for customers, helping them to sustain successful tenancies and access the support they need. You will work closely with internal teams, external agencies, and community partners to deliver customer-focused housing services and maintain high standards across neighbourhoods.Key responsibilities will include:

Managing tenancy and estate-related issues across a designated housing patch.
Delivering effective income collection and reducing rent arrears through early intervention and repayment arrangements.
Supporting tenancy sustainment and signposting customers to relevant support services.
Investigating tenancy breaches and anti-social behaviour cases, working with partner agencies to achieve positive outcomes.
Conducting tenancy visits, estate inspections, and customer meetings.
Assisting with the allocation and letting of vacant properties.
Liaising with property services teams regarding repairs, maintenance, voids, and health and safety matters.
Supporting resident engagement activities and customer satisfaction initiatives.
Maintaining accurate records and contributing to performance reporting requirements.
Building strong relationships with community partners to support residents and improve neighbourhoods.

What you'll need to succeed
To be successful in this role, you will have:

Previous experience within housing management, tenancy management, income recovery, or a related social housing environment.
Knowledge of rent arrears management, tenancy sustainment, and housing legislation.
Experience managing customer cases and resolving complex housing issues.
Strong communication and negotiation skills with the ability to build positive relationships with residents and stakeholders.
Experience dealing with anti-social behaviour, safeguarding concerns, and tenancy enforcement matters.
Good IT skills and experience maintaining accurate housing management records.
The ability to work independently, manage a busy caseload, and achieve performance targets.
A full UK driving licence and access to a vehicle for business use.

What you'll get in return

Competitive hourly rate of £21.00 - £25.00 per hour.
Full-time temporary opportunity with a respected housing provider.
Varied roles offering a mix of tenancy management, estate management, and customer engagement responsibilities.
Opportunity to make a tangible difference to residents and communities.
Supportive team environment and exposure to a broad range of housing services.
Flexible, community-based role with regular customer and stakeholder interaction.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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