Operations Support Team Leader

Salary: £28, 000 - £30, 000
Working Hours: Full time, Monday - Friday, 37.5 hours per week
Location: Tamworth (on site)
Duration: Permanent

Proftech Talent • Permanent • Tamworth, Staffordshire, England, United Kingdom • £28,000 - £30,000 / year • 16h ago

Operations Support Team Leader

Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers.

Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes.

As an Operations Support Team Leader, you will need to have/be:

Customer service or administrative background
Previous Team Leader or supervisory experience
Experience managing performance, coaching, and development
Confident handling escalations and customer complaints
Strong communication and interpersonal skills
Ability to motivate, lead, and engage a team
Effective problem-solving and decision-making skills
Organised with the ability to prioritise and meet KPIs/SLAs
Proficient in Microsoft Office and customer systems, with good attention to detail
Positive, proactive, and professional approach with awareness of HR processes and continuous improvement

Details: