Customer Service Advisor

Michael Page • Temporary • Redditch, Worcestershire, England, United Kingdom • £14 - £16 / hour • 7min ago

Customer Service Advisor

The rewards

The role of Customer Service Advisor:

Respond promptly and professionally to customer inquiries via phone, email, or other communication channels
Process customer orders and ensure accurate data entry into the system
Resolve customer complaints or escalate them to the appropriate team when necessary
Keep customers updated on the status of their orders and deliveries
Collaborate with other departments to meet customer requirements efficiently
Maintain accurate records of customer interactions and transactions
Assist in identifying opportunities to improve customer service processes
Provide support in managing and organising customer accounts

The ideal Customer Service Advisor:

Previous experience in a customer service or support role within the industrial or manufacturing sector
Strong communication skills and the ability to provide clear, concise information to customers
Proficiency in using customer relationship management (CRM) systems or similar software
Excellent organisational skills and attention to detail
A proactive approach to problem-solving and a commitment to customer satisfaction
The ability to work effectively in a fast-paced environment

A temporary opportunity within a well-established organisation in the industrial and manufacturing sector.