Technical Account Manager

Zest • Permanent • Stourbridge, West Midlands, England, United Kingdom • £50,000 - £55,000 / year • 2d ago

Due to growth and investment a long standing food manufacturer are looking for a Technical Account Manager!

This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You'll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams.

Key Responsibilities:
Act as the primary technical contact for customers
Manage complaints, rejections, non-compliance and crisis situations
Own product specifications and technical systems
Drive supplier performance, compliance, ESG and quality improvement plans
Deliver KPIs and year-on-year improvement targets
Support product launches, shelf-life validation and critical path activities
Attend customer and supplier audits (UK and occasional overseas travel)

About You:
QCF Level 5-6 (or equivalent) in a relevant discipline
3-5 years' retail head office experience within technical/commercial functions
Experience within short shelf-life food supply
Strong stakeholder management and project delivery skills
Confident, organised and commercially aware
Full UK driving licence required.

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