Lettings Coordinator - Birmingham

James & Partners • Permanent • Birmingham, West Midlands, England, United Kingdom • £26,000 - £28,000 / year • 2d ago

Lettings Coordinator (£26,000-£28,000, Birmingham, 8:45am-5:30pm)
Salary:£26,000 - £28,000
Location:Birmingham
Hours:8:45am - 5:30pm

About My Client
A leading residential property business with an excellent reputation across both prime and regional markets. Known for delivering exceptional service and maintaining high professional standards, the company offers a supportive and fast-paced working environment within a successful lettings team.
The Role
This is an exciting opportunity to join a busy Birmingham lettings office as a Lettings Coordinator, supporting the operational running of the team and ensuring a smooth onboarding and marketing process for rental properties. You'll work closely with landlords, tenants and internal teams to ensure compliance obligations are met while maintaining exceptional customer service standards throughout the lettings journey.
Key responsibilities

Managing the onboarding of landlords and ensuring all compliance requirements are completed before marketing
Creating and updating property details on internal systems
Staying up to date with industry legislation and Anti Money Laundering procedures
Liaising with centralised deal progression and property management teams to ensure documentation is in place before move-ins
Preparing for internal and external office audits
Preparing market appraisal packs and supporting the Head of Lettings with documentation
Booking photography, floorplans and EPCs through preferred suppliers
Uploading property information to systems and websites
Creating marketing materials and brochures for the lettings team
Assisting with remarketing properties and rental evaluations
Handling incoming calls and providing a high level of customer service
Providing feedback to landlords, tenants and applicants following viewings
Managing invoices and arranging payments
Organising meetings, calls and meeting rooms
Recording and submitting expense claims
Supporting the wider team with general administration duties

What You'll Need

Previous experience within an administrative or coordination role
Ideally experience within lettings, property, estate agency or sales administration
Strong organisational and multitasking abilities
Excellent communication and customer service skills
High attention to detail and accuracy
Ability to work effectively in a fast-paced environment both independently and as part of a team
Strong IT skills including Microsoft Office
Professional and confident telephone manner
No driving licence required

What's on Offer