Tour Operations Travel Coordinator

Travel Trade Recruitment Limited • Permanent • Remote (Birmingham, West Midlands, England, United Kingdom) • £26,000 - £28,000 / year • 4d ago

Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale.

JOB DESCRIPTION
* Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach
* Take time to understand customers' needs, recommending suitable tour options
* Build trust and confidence with customers
* Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention
* Maintain accurate CRM records to support excellent service delivery
* Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable
* Contribute to improving conversion, customer experience and sales processes
* Take ownership of personal performance, learning and development

THE PACKAGE:
Starting salary is very competitive, up to £28 pa dependent on experience, plus commission with an OTE of £38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team.

Benefits include:
* 25 days' holiday, plus your birthday off.
* The opportunity to travel on their trips
* Contributory Pension
* Industry leading training
* Regular prizes and awards for achievers and team players

EXPERIENCE REQUIRED:
This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered.
* Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases
* Strong listening skills and emotional intelligence
* A results-driven mindset, balanced with a genuine commitment to customer outcomes
* Strong written and verbal communication skills
* Comfort working with systems, data and performance metrics
* A collaborative, team-first attitude

INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!