Credit Controller

Western Trading Group • Permanent • B1, Birmingham, West Midlands, England, United Kingdom • £30,000 / year • 1w ago

About the Company

We are a well-established commercial property group with over 40 years of experience, managing a diverse portfolio of commercial properties. We are looking for a motivated and organised Credit Controller to join our team in Birmingham City Centre.

This is an excellent opportunity for someone with credit control or accounts experience who is looking to develop their career within the commercial property sector.

The Role

The successful candidate will be responsible for managing rent, service charge and utility collections across a portfolio of commercial properties. You will manage relationships with a variety of commercial tenants, monitor outstanding debts and ensure payments are collected accurately and on time.

The role will involve reconciling tenant payments against the accounts system, maintaining accurate tenant ledgers and ensuring financial information from tenancy agreements is correctly recorded. You will also prepare and issue invoices, statements and payment reminders, administer Direct Debit collections and produce regular cash collection and debt reports.

You will work closely with the property and management teams regarding tenant accounts, repairs, maintenance issues and non-payment. Where necessary, you will assist with escalating outstanding debts, including instructing third-party debt collection agencies and issuing legal correspondence.

Key Responsibilities

Managing rent, service charge and utility collections.
Maintaining accurate tenant accounts and reconciling payments.
Issuing invoices, statements and payment reminders.
Monitoring arrears and proactively chasing outstanding balances.
Managing tenant account relationships and payment arrangements.
Maintaining tenancy and financial records.
Liaising with property management regarding arrears and tenant issues.
Assisting with third-party debt recovery and legal proceedings.
Producing credit control and cash collection reports.

Skills & Experience

The ideal candidate will have previous experience in credit control, accounts receivable or debt collection, ideally within a commercial property environment. You will need excellent written and verbal communication skills, as the role involves dealing confidently and professionally with tenants regarding outstanding payments.

Good working knowledge of Excel and Word is required, together with an understanding of basic accounting and debt collection procedures. Experience with QuickBooks, Re-Leased or similar accounting/property management software would be advantageous.

You should be highly organised, accurate and comfortable working to payment deadlines. The ability to manage multiple accounts, prioritise workload and have professional but firm conversations regarding overdue payments is essential.

What We Offer