International Sales Support Administrator

Office Angels • Permanent • Remote (B1, Birmingham, West Midlands, England, United Kingdom) • 3w ago

Join Our Team as an International Sales Support Administrator!

Are you ready to take your career to the next level with a dynamic team dedicated to world-class customer service? Our client is seeking an enthusiastic and driven International Sales Support professional to join their Customer Service Team in the EMEA region. If you're passionate about providing exceptional service and have expertise in international import/export, we want to hear from you!

Job Title: International Sales Support Administrator - Customer Service

Salary: £30,000 - £35,000
Hours: Full Time - Monday - Friday - 7am - 3:30pm

Location: Birmingham City Centre

Benefits: 25 days holiday plus bank holidays, Hybrid working upon successfully completing probation period, Health cash plan, up to 6% matched pension, stunning city centre offices.

Our client, a globally renowned commercial company, are looking for a talented Customer Service / Sales Support Administrator to join their dynamic customer service team in stunning city centre offices. As the voice of the customer this exciting opportunity offers no day the same, where you will be providing a first-class customer experience to both external and internal customers!

What You'll Do:

Own the customer journey from enquiry to delivery.
Manage sales orders, quotations, and customer requests with accuracy and efficiency.
Coordinate international shipments, ensuring compliance with import/export requirements.
Act as the Voice of the Customer, building strong relationships and resolving queries quickly.
Identify opportunities to cross-sell products and support business growth.
Work closely with Sales, Logistics, and Customer Service teams across EMEA to deliver seamless solutions.
Maintain accurate records across Salesforce, JD Edwards, and other key systems.
Drive continuous improvement by identifying smarter ways of working.

What You'll Bring:

Previous experience within a customer service product-based role
Experience of import and export order management
Experience with processing orders and order management
Excellent organisation skills
Strong communication skills both written and verbal
Strong IT skills

Why Join Us?

Be part of a high-performing team that values and supports each other.
Enjoy a workplace culture that celebrates achievement and encourages growth.
Contribute to continuous improvement initiatives that enhance customer experience.

Ready to Make a Difference?
If you possess a 'Go Get It' attitude, a customer-focused mindset, and are excited about providing exceptional service, we want to hear from you!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.