Travel Operations Executive

Succeed Recruitment Solutions • Permanent • Remote (Birmingham, West Midlands, England, United Kingdom) • £26,000 - £27,000 / year • 2w ago

Join our award-winning client as a Travel Operations Executive! If you're a proven multi-tasker with exceptional attention to detail and the desire to ensure your customers experience their perfect trip, we'd love to hear from you!

The successful candidate will play a key role in contributing to the smooth-running of the Operations department, with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to customers and maintaining professional working relationships with supplier partners.

This is a fantastic opportunity for those with previous experience gained within the travel sector and our client can offer a competitive salary up to £27k and other great travel industry benefits. This is a hybrid role, with two days in the office and three from home and the hours of work are 9am - 5.30pm.

If this role is of interest to you, please apply online.

Role of Travel Operations Executive:

Control room allocations and release dates
Manage additional services and special requests relating to bookings
Timely completion of client flight requests
Provide high quality and timely communication, manifests and other documentation to all agents and suppliers
Assist in writing accurate and articulate customer itineraries
Arrange ticketing and boarding passes for all customers
Dispatch all travel documentation to customers on time
Close liaison with suppliers on quality control issues
Conduct audit of loaded allotments and contracts data to assure accuracy in system
Liaise with and assist the Finance department with supplier invoicing when required
Adopt company policies to resolve customer service issues, post and pre-sale
Respond to customers enquiries whether by telephone or email

Skills required for the role:

Operations experience gained within a travel agency/tour ops environment
Excellent interpersonal communication skills and a high level of professionalism
An eye for a sale and ability to convert customer enquiries into confirmed bookings
Strong problem-solving capabilities
A methodical and conscientious approach to all tasks
Excellent organisation and time management skills
Attention to detail and a high level of numeracy
A preparedness to work outside normal office hours

If you’re interested in learning more about this Travel Operations Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

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