Community Engagement Officer

Niyaa People Ltd • Temporary • Birmingham, West Midlands, England, United Kingdom • £24 - £26 / hour • 5d ago

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months.

This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery.

The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution.

Key Responsibilities of a Community Engagement Officer:

Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services.
Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account.
Gather, analyse, and present customer feedback to support service improvements.
Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments.
Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements.
Produce clear and concise reports, performance information, and updates for senior management and governance meetings.
Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings.
Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making.
Support customer communications, including newsletters, online updates, and engagement materials.
Build positive relationships with tenants, colleagues, external partners, and community stakeholders.
Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support.

About You:

Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment.
Experience supervising or managing junior staff and supporting their development.
Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches.
Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements.
Strong report writing skills with the ability to present information clearly to different audiences.
Experience engaging with residents, communities, and a range of stakeholders.
Excellent communication and relationship-building skills.
Ability to manage competing priorities and deliver outcomes within deadlines.
Experience working with diverse communities and engaging with hard-to-reach groups.
Full UK Driving license and access to a vehicle.

If this Community Engagement Officer role is of interest, please apply or contact (url removed)