Performance, Insight and Reporting Lead (NHS)

Michael Page • Permanent • Birmingham, West Midlands, England, United Kingdom • £38,000 - £42,000 / year • 1d ago

Our client is a not-for-profit social enterprise supporting NHS GP out of hours and urgent primary care services in the Midlands. Rated as 'Outstanding' by the CQC, they have built a respected reputation throughout the region. As Performance, Insight & Reporting Lead you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory / statutory bodies.

Client Details

NHS Organisation

Description

Key Responsibilities:

Leadership of the Performance Function:

Provide day-to-day leadership and coordination of the Performance team, ensuring high standards of accuracy, insight and delivery.
Lead the development and improvement of performance reporting frameworks, KPIs, dashboards and monitoring tools.
Ensure high-quality data assurance, governance and validation processes are in place.
Lead the modernisation of performance reporting by introducing digital, automated and innovative solutions that enhance efficiency and provide real-time insight.

Directorate Support & Cross-Functional Working:

Work collaboratively with Heads of Department to ensure performance insight and systems support operational effectiveness and digital delivery.
Support strategic and operational planning through provision of analysis, insight and performance intelligence.
Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery.

Performance, Quality & Compliance:

Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC).
Ensure organisational policies, processes and standards are followed and regularly reviewed.
Produce high-quality performance, assurance and compliance reporting for senior leadership, committees and external stakeholders.

Audit, Risk & Assurance:

Lead the audit programme covering quality improvement audits, national/local audits and responsive audits arising from incidents.
Ensure audit outcomes translate into actionable improvement plans and monitor delivery to completion.
Support organisational risk management processes by providing analysis, evidence and assurance as required.

Programme & Project Support:

Support the Director in delivering key strategic and operational programmes across the directorate.
Lead assigned projects and workstreams, ensuring progress, risk management, delivery and evaluation.
Provide data, insight, problem-solving and assurance support to cross-departmental projects.
Develop digital dashboards and analytical tools that provide clear oversight of programme, project and service activity.

Relationship Management & Communication

Build effective, collaborative relationships across the Directorate and wider organisation, and maintain strong, constructive partnerships with external stakeholders involved in quality and performance oversight, including ICBs, CQC and NHS England.
Present performance and improvement information clearly to colleagues at all levels, adapting style to audience.
Work closely with internal and external stakeholders to support compliance, reporting and assurance requirements.

People Leadership & Culture:

Provide day-to-day line management and development for Performance and Delivery team members.
Promote a culture of collaboration, accountability and high performance across the Directorate.
Support staff in developing skills in data interpretation, systems use and improvement methodologies.

Profile

Key Skills & Experience:

Degree or equivalent professional qualification in a relevant field (e.g., Health Management, Business, Data Analytics, Public Health).
Evidence of continuous professional development
relevant to performance, quality, or data management.
Understanding of healthcare systems, NHS structures, and regulatory frameworks (CQC, ICBs, NHS England).
Experience working with digital reporting tools and dashboards.
Experience in data analysis, insight generation, and performance reporting to support decision making.
Experience in compliance, audit, or assurance aligned with statutory, regulatory, or contractual requirements.
Experience in project/programme management, including planning, risk management, and delivery of transformation initiatives
Qualification or formal training in data, analytics, or performance measurement
Advanced training or certification in data tools (e.g. Power BI, Tableau, SQL)
Leadership or people management qualification

Job Offer

Opportunity to work with Senior Management on Data & Reporting Initiatives

Opportunity to support on implementing Power BI & advanced analytics