Patient Engagement Officer - Inhouse

The People Advisory • Permanent • Tamworth, Staffordshire, England, United Kingdom • £27,500 - £30,000 / year • 1w ago

Are you a Treatment Coordinator / Patient facing or a Dental nurse looking for a new challenge?

Treatment Coordinator (Dentistry) – In-House Role

Tamworth, Staffordshire (B79)

Are you passionate about delivering exceptional patient experiences and helping people begin their smile journey? We're looking for an enthusiastic and proactive Patient Engagement Officer to join our growing private dental team at our Tamworth headquarters.

This is an exciting opportunity to become a key part of a high-performing patient engagement team, supporting private dental practices and helping convert enquiries into booked consultations. You'll be the first point of contact for many patients, providing outstanding service while helping drive practice growth.

If you enjoy building relationships, communicating with confidence, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

Responding promptly to new patient enquiries via telephone, email, WhatsApp, text message, and online channels
Managing inbound/outbound calls from prospective patients
Explaining treatment options and guiding patients through their next steps
Booking consultations and treatment appointments
Following up on enquiries and nurturing patient leads
Communicating with patients through social media platforms and digital messaging services
Promoting private dental treatments, smile makeovers, implants, orthodontics, and membership plans
Maintaining accurate patient records within CRM and practice management systems
Processing payments and assisting with payment-related queries
Supporting the wider team with administrative and patient engagement activities
Working towards individual and team booking targets

What We're Looking For

Full training will be provided, but successful candidates will demonstrate:

Excellent communication and relationship-building skills
A positive, professional, and patient-focused approach
Strong organisational and time-management abilities
Confidence using computers, CRM systems, and multiple software platforms
A proactive attitude with a desire to achieve targets
The ability to work independently while contributing to a team environment
Strong attention to detail and follow-through

Desirable Experience

While not essential, the following would be advantageous:

Previous experience within dentistry
Knowledge of private dental treatments
Experience using Dentally or similar practice management software
CRM experience
Sales, customer service, or appointment-booking experience
Experience working with targets or KPIs

Join Us

If you're looking for a rewarding role where you can make a genuine difference to patients while developing your career within a growing private healthcare business, we'd love to hear from you.

Apply today and become part of a team dedicated to creating outstanding patient experiences from the very first conversation.