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Complaints Coordinator

Office Angels • Permanent • Birmingham, West Midlands, England, United Kingdom • £26,000 - £27,000 / year • 11h ago

Complaints Coordinator -Birmingham

£26,000 - £27,000 annual salary

Excellent opportunity to develop your career

Previous candidates have been promoted within this award-winning business

24 days holiday + additional day off for your birthday + healthcare + loyalty reward scheme

9.00am - 5.00pm Monday to Friday

Apply Now!!

Are you passionate about delivering great customer service and solving problems? Looking for a fast-paced role where you can make a real impact?

Our client, a growing and people-focused organisation, is looking for a driven Complaints Coordinator to join their team. You'll take ownership of resolving customer complaints while building strong relationships with a network of linguists, helping to maintain high standards and service excellence.

If you're organised, proactive, and enjoy working in a dynamic environment, this could be the perfect next step for you!

What you'll be doing:

Investigating complaints by engaging with relevant parties.
Handling follow-ups for all complaints received via email and telephone.
Ensuring all responses are adhere to company SLAs.
Communicating with newly onboarded subcontractors
Documenting all actions and updates accurately against subcontractors' profiles.

What we're looking for:

Previous experience in complaints handling.
Strong interpersonal and relationship building skills.
Ability to thrive in a fast-paced, high-pressure environment.
Excellent organisational skills with the ability to manage multiple priorities.
Competence in maintaining accurate and timely records.
Ability to work independently while being an effective team player.
Self-motivated with a proactive approach to workload management.

What's in it for you?

A supportive and collaborative team environment
Opportunity to grow and develop your career
Competitive salary and benefits package
A role where your work genuinely makes a difference
Full training & ongoing development
Recognition & reward programmes
Health & wellbeing perks (gym, cinema & more)
Pension scheme
Regular social & team events

Next Steps:
If you have the above skills and experience, then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.