CRM Automation Manager

TMRG • Permanent • Birmingham, West Midlands, England, United Kingdom • £35,000 - £38,000 / year • 1h ago

CRM/Automation Manager
Halesowen
up to £38,0000

Company Profile

A fantastic opportunity to join a fast-growing business serving customers across the UK. With a collaborative, high-energy office environment, the business is at the forefront of CRM and automation solutions.

As CRM & Automation Manager, you will take ownership of the in-house CRM platform, Leads Hub (built on Go High Level), ensuring seamless automation, system optimisation, and exceptional client support.

What’s on offer?

• Bonus & performance incentive schemes
• Company pension
• Flexitime
• Career progression within a fast-growing business
• Full-time, office-based role

What will you do as CRM & Automation Manager?

Manage and optimise the Leads Hub CRM (Go High Level platform) for internal teams and clients.
Develop, refine, and maintain automation workflows for lead management, follow-ups, and sales processes.
Provide client support and training to ensure effective onboarding and system usage.
Troubleshoot CRM issues, automation errors, and integration challenges.
Monitor and analyse CRM performance data, providing actionable insights and recommendations.
Collaborate with marketing and sales teams to implement lead nurturing and retention strategies.
Maintain accurate documentation and SOPs to ensure smooth onboarding and operational efficiency.

What do you need as CRM & Automation Manager?

Experience with Go High Level or similar CRM and automation platforms.
Strong technical understanding of CRM integrations, API connections, and workflow automation.
A proactive problem-solver who enjoys improving systems and processes.
Excellent communication skills with the ability to explain technical concepts clearly.
Strong organisational skills and the ability to manage multiple client requests.
Detail-oriented, self-motivated, and comfortable in a fast-paced environment.

ID: 10931