SAP Key User

Hawk 3 Talent Solutions • Permanent • Remote (Birmingham, West Midlands, England, United Kingdom) • £32,757 / year • 2d ago

SAP Key User
Location: Birmingham
Salary: £32,757.75 per annum
Hours: 40 hours per week, Monday to Friday with weekly rotational shifts: 6:00 AM – 2:30 PM and 1:30 PM – 10:00 PM

Role Overview

Our client is looking for a dedicated SAP Warehouse User to ensure that the SAP system accurately reflects the operational requirements of the warehouse. You will be the key contact between IT and warehouse operators, supporting the management of inventory, stock, imports, and exports for their customers.

This role involves working closely with customers, troubleshooting issues, and leading testing efforts for new customer solutions. You’ll also drive process improvements and help with the implementation of new customers into the warehouse system. The position is based on-site in Birmingham, and hybrid working is not suitable for this role.

Key Responsibilities

SAP Testing & Validation: Test and validate SAP solutions developed by IT, ensuring they meet the business and customer requirements effectively.
Issue Resolution: Address complex issues in the SAP system, ensuring smooth operation of warehouse processes and minimal disruption to day-to-day activities.
Customer Liaison: Regularly meet with customers to understand their needs and ensure that their requirements are fully supported within the SAP system.
Inventory Management: Oversee inventory-related activities such as cycle counting, stock control, and reconciliation, ensuring accurate stock records within SAP.
Data Analysis & Reporting: Analyze system data to identify areas of improvement and implement actions that streamline processes and enhance overall efficiency.
Customer Implementation: Support the seamless implementation of new customers into the warehouse system by ensuring proper SAP integration and process setup.
Collaboration: Work with SAP teams from other locations to ensure processes are aligned across the business and that best practices are shared.
Training: Design and deliver SAP training to warehouse teams to ensure effective system use and process adherence.
Continuous Improvement: Suggest and implement improvements to SAP processes, ensuring the optimization of warehouse operations and customer satisfaction.

Key Requirements

SAP Experience: Proven experience as an SAP user, particularly in a warehouse or logistics setting, is essential. Experience with SAP WMS (Warehouse Management System) is required.
Technical Skills: Strong knowledge of Microsoft Office, Power BI, and SAP WMS. Ability to troubleshoot and optimize SAP systems is a must.
Problem-Solving: Strong analytical skills with the ability to resolve complex system issues and improve business processes.
Customer Interaction: Experience liaising with customers to understand their requirements and resolve any system-related challenges.
Stakeholder Management: Strong communication skills and the ability to manage relationships with key stakeholders across different teams.

If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)

Closing date is 16.04.2026 - Please note this could change subject to suitable applications

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future