We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system.

The main duties will be:

- Manage and update customer information using the in-house system

- Ensure data accuracy and accessibility.

- Process sales orders, quotations and be the point of contact for customers

- Provide exceptional customer service by responding promptly to client inquiries via email, telephone

- Customer order updates and development including customer feedback

- Working with the external sales team and providing support

- Raising purchase orders and liaison with suppliers

- Ensure timely completion of all administrative duties while adhering to organisational policies.

- Other duties that may arise within the customer service team including sickness and holiday cover.

Person Specification

- You should be computer literate and happy using new systems.

- Experience dealing with customers and providing quotations

- Dealing with customer complaints and problem solving

- Able to work on your own initiative as well as part of a team

- Self-motivated, confident and focused

- Professional, courteous and a team player

- Strong organisational skills with the ability to prioritise tasks efficiently.

- Excellent communication skills in English, both written and verbal.

- Proven experience in sales administration or a similar administrative role.

- Exceptional time management skills to handle multiple tasks simultaneously.

- Customer service orientation with a professional attitude towards clients and colleagues.

In return the company will provide the following benefits :

- Canteen

- Company pension

- Free parking

- On-site parking

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Sales Administrator