Customer Service Administrator (Part-Time)

Redwood Search • Permanent • Redditch, Worcestershire, England, United Kingdom • 18h ago

Hours: Wednesday – Friday | 07:00 – 15:30
Type: Permanent

Are you highly organised, customer-focused, and confident working in a fast-paced environment where no two days are the same?

We’re working with a leading logistics operation that’s looking for a sharp, proactive Customer Service Administrator to join their busy team on a part-time basis. This is a hands-on role where you’ll be right at the centre of the action—coordinating movements, supporting customers, and keeping everything running smoothly from order to delivery.

What you’ll be doing

Acting as a key point of contact for customers, carriers, and internal teams
Processing orders accurately and ensuring all jobs are correctly logged on the system
Tracking deliveries and proactively keeping customers updated every step of the way
Managing full job files from start to finish, including PODs and supporting documentation
Liaising closely with warehouse, operations, accounts, and external partners
Handling queries, invoice issues, and customer concerns quickly and professionally
Ensuring systems and records are accurate, up to date, and audit-ready
Escalating issues where needed and helping keep operations running without disruption

What we’re looking for

Strong customer service and administration experience
Confident communicator who can build relationships quickly
Highly organised with the ability to juggle multiple priorities
Excellent attention to detail and accuracy with data
Comfortable using Microsoft Office and internal systems
A proactive, can-do attitude—you take ownership, not excuses
Experience in logistics/transport/freight is a bonus, not a must

Why apply?

Great part-time structure: 3 set days a week (Wed–Fri)
Early starts, early finishes—your afternoons are yours
25 days holiday + bank holidays (pro-rata)
Be part of a fast-moving, supportive operations team where your work genuinely matters
A role with variety, responsibility, and real ownership from day one