IT Service Desk Analyst

83zero Ltd • Temporary • B1, Birmingham, West Midlands, England, United Kingdom • £275 - £300 / hour • 8h ago

IT Service Desk Analyst (1st / 2nd Line)

Central Birmingham (2-3 days onsite)
6 Month Contract (strong chance of extension)
£275 - £300 per day (Outside IR35)

We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.

This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.

The role

You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.

You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support.

You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.

What they're looking for

This role requires someone experienced who can contribute immediately in a busy environment.

Key skills: