Service Coordinator

HP4 Recruitment Ltd • Permanent • Birmingham, West Midlands, England, United Kingdom • £30,000 / year • 2w ago

Service Coordinator – Birmingham – £30,000

We are currently recruiting for a Service Coordinator to join a well-established engineering company based in Birmingham. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer-focused individual.

This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation.

Package & Benefits

Salary £27,500 per annum
Full-time, permanent position
Office-based role in Birmingham
Monday to Friday working pattern
Opportunity to develop coordination and planning skills
Join a well-established and supportive engineering business

Role & Responsibilities

Scheduling planned preventative maintenance (PPM) visits
Coordinating reactive call-outs, revisits, and emergency works
Planning and scheduling remedial works following PPMs and reactive visits
Acting as the first point of contact for customers, handling incoming calls and enquiries
Liaising with engineers to maximise utilisation and operational efficiency
Booking all engineer visits in line with company procedures
Monitoring customer KPIs and proactively communicating delays or challenges
Coordinating works across teams and regions, including national and key accounts
Managing and scheduling subcontractors, ensuring compliance with company standards
Raising subcontractor orders in line with internal processes
Ensuring engineering data and reports from handheld devices are accurate and professional
Tracking job completion and the return of worksheets and reports
Supporting internal departments, including accounts, with accurate job information
Maintaining and updating the service management database

Skills & Experience Required

Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
Strong organisational and planning skills
Experience coordinating engineers or field-based teams
Excellent communication and customer service skills
Ability to work in a fast-paced, reactive environment
Strong attention to detail and administrative accuracy
Good IT skills and confidence working with service management systems
Commercial awareness and a proactive approach

Apply

If you are a Service Coordinator looking for a stable, long-term role within a reputable engineering business in Birmingham, please submit your CV to be considered.

Keywords

Service Coordinator, Service Administrator, Engineering Coordinator, Maintenance Coordinator, PPM Scheduler, Reactive Works Coordinator, Engineering Scheduling, Field Engineer Coordinator, Service Desk Coordinator, Facilities Coordinator, Birmingham Service Coordinator