Job Title: Field Service Engineer

Industry: Warehouse Automation

Location: Hybrid

Salary: Up to £50k basic (with overtime you can earn between £60 - 65k) + company van

THE ROLE

The Field Service Engineer will provide on-site service, maintenance, and repair of equipment at customer locations, ensuring minimal downtime and maximum performance. This role requires technical expertise, effective problem-solving skills, and a customer-focused approach to deliver exceptional service and uphold company standards.

DUTIES & RESPONSIBILITIES

Service, Maintenance & Project Support

Perform scheduled preventive maintenance on a wide range of equipment to ensure reliable operation.
Diagnose, troubleshoot, and repair equipment faults on-site in a timely manner.
Conduct root cause analysis and implement effective solutions to minimize future issues.
Install and commission new equipment, ensuring full functionality and compliance with customer requirements.
To carry out installation and commissioning support to projects within the business.

WORK ENVIRONMENT & ROLE REQUIREMENTS

Skills and Competencies:

Strong technical problem-solving skills with a hands-on approach.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively in a fast-paced environment.
Attention to detail and ability to complete tasks to a high standard.
Good organizational skills to maintain accurate records and manage workload.

Additional Requirements:

Full UK driving licence (essential for travel between customer sites).
Willingness to travel extensively and occasionally stay overnight.
Availability to participate in an on-call rota, including weekends and evenings if required.
Physical ability to handle tools and equipment and work in varied environments.

QUALIFICATIONS & EXPERIENCE

Proven experience in a field service or maintenance role, ideally within automation
Ability to read and interpret technical diagrams, schematics, and manuals.
Experience in diagnosing and repairing mechanical, electrical, or automated systems.
Formal engineering qualification (e.g., HNC, HND, NVQ Level 3, or equivalent).
Familiarity with field service management software and tools.

SALARY PACKAGE

We’re looking to offer a competitive salary of up to £50,000 per annum, with the opportunity to significantly increase your earnings through regular overtime – many of our team members take home between £60,000 and £65,000, a van is provided for business use and 25 days annual leave (plus bank holidays). A company sponsored pension scheme, a holiday trading scheme & life assurance.

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Field Service Engineer - Warehouse Automation