Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.

On Offer:

Opportunity to join a highly regarded logistics specialist
Based at a modern purpose-built office
Offering an attractive salary up to £35K, dependent on skills and experience
Contributory Pension
Working hours: Monday – Friday, 8:30am – 5:30pm

Main Purpose of the Role:

Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.

Duties and Responsibilities:

Manage the day to day bookings of European freight forwarding jobs
Processing where appropriate both export and import customs clearance.
Raising job files and all of the appropriate paperwork
Processing jobs through Multifreight software system
Extensive client liaison to include quotations, follow up, bookings and problem solving
Extensive supplier liaison to include rate negotiations, bookings and problem solving
Internal liaison with the Sales Team, assisting with quotations and service information
Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
Maximising the gross profit by negotiating with the supplier base
Proactively contacting the existing clients to maximise business potential
Invoicing jobs on completion
Populating internal analysis and key statistics
To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity

To be Considered:

Must have European road freight forwarding or UK transport operations experience
Strong Customer Service or Sales experience in rate negotiations and delivering quotations
Good communication skills
Good organisational skills
Good attention to detail
Can work to deadlines and handle pressure
Quick thinker / Problem solving
Self-motivated and enthusiastic character

For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

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European Operations Coordinator