Tenancy Support Caseworker (West)

Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester)

Salary: £32,300 per annum

Vacancy Type: Full-time

Closing date: 08 May, 2026

At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring our customers receive high quality, responsive and personalised support.

What you’ll be doing:

Provide tailored support and advice to customers, including regular engagement and home visits.
Assess customer needs and develop outcome-focused, person-centred support plans.
Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
Attend and contribute to multi-agency meetings to support positive customer outcomes.
Maintain accurate case records and ensure effective referrals and follow-up.
Build strong local partnerships and help highlight gaps in services within your locality.

What we’re looking for:

Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
Experience of working with vulnerable customers, including those with mental health needs.
Confidence in multi-agency working and relationship-building.
Strong communication, organisation, and case management skills.
Empathy, resilience, and the ability to work sensitively and professionally.
A commitment to equality, diversity, and continuous improvement.
A full driving licence and access to a vehicle for work purposes.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

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Tenancy Support Caseworker West