We are currently recruiting for a Customer Service Advisor in Bromsgrove on a full time and permanent basis.

Salary, Hours and Benefits

Salary: £25,000 per annum
Hours: Monday to Friday, 9:00am to 5:00pm with a 30-minute lunch break
Job Type: Full-time, Permanent
Location: Bromsgrove
On-site parking
Your birthday off as an additional day of annual leave
Well-being awards

About the role:

This is a fantastic opportunity for a reliable, organised, and enthusiastic individual who enjoys delivering excellent customer service and thrives in a fast-paced working environment. Working closely with both customers and the internal sales team, you will play a key role in ensuring orders, queries, and returns are handled efficiently and professionally.

Key duties:

Manage daily contact with existing customers
Respond to customer queries via telephone and email
Process customer orders accurately using Sage
Handle returns and credit requests using Sage
Work closely with the Sales Team to ensure high levels of customer satisfaction
Provide a professional, efficient, and friendly service always

About you:

Excellent telephone manner and strong communication skills
Ability to remain calm and professional in a busy environment
Strong organisational skills with a flexible and adaptable approach
Experience using Microsoft Office
Good speed and accuracy while maintaining excellent customer service standards
Previous customer service experience is preferred, but not essential

If you are an experienced customer service professional, or you are looking to build your career within a supportive and forward-thinking business, we would love to hear from you. Apply today to be considered for this excellent opportunity.

S14

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

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