Main purpose of the role:

The Team Leader plays a key role in supporting the delivery of high-quality, person-centred care within the service while providing day-to-day leadership and guidance to the staff team.

Working closely with the Deputy Manager and Registered Manager, you will lead shifts, support and mentor Residential Support Workers, and help ensure that individuals receive consistent, safe, and dignified care. You will act as a positive role model, supporting best practice, professional standards, and a calm, supportive environment.

This is a rewarding but responsible role that requires strong interpersonal skills, emotional resilience, sound judgement, and a genuine commitment to improving outcomes for the people we support.

Our Values and Ways of Working

We expect our Team Leaders to act professionally, respectfully, and with integrity at all times, taking responsibility for their practice while supporting others to succeed.

Our leaders are approachable, reflective, and lead by example. They take pride in how they represent themselves, the organisation, and the people in our care.

We value dependable individuals who bring consistency, positivity, and accountability to their role. We encourage learning and development, recognising that confident teams provide safer, higher-quality care.

We work collaboratively, valuing open communication, mutual respect, and a shared commitment to person-centred support.

Key Responsibilities

Leadership & Team Management

· Lead shifts effectively, acting as the senior member of staff on duty when required

· Provide guidance, support, and direction to Residential Support Workers

· Ensure safe staffing practices and effective handovers between shifts

· Support new staff during induction and act as a role model in practice

· Escalate concerns appropriately to the Deputy Manager or Registered Manager

Care & Support

· Deliver high-quality, person-centred care that promotes dignity, independence, and wellbeing

· Support individuals with activities of daily living, personal care, health needs, and social inclusion

· Encourage choice, independence, and involvement in everyday decision-making

· Promote meaningful activities within the service and the wider community

· Monitor individuals’ wellbeing and respond appropriately to changes

Safeguarding & Professional Practice

· Promote a strong safeguarding culture and act promptly on any concerns

· Ensure care plans, risk assessments, and support strategies are followed consistently

· Support staff to manage complex or challenging situations calmly and professionally

· Maintain clear professional boundaries and model best practice

· Ensure confidentiality is maintained at all times

Recording & Accountability

· Complete accurate, timely, and professional records and reports

· Contribute to care planning, reviews, and internal monitoring processes

· Ensure daily records and handovers are completed to a high standard

· Support compliance with organisational policies and regulatory requirements

Partnership & Development

· Develop and maintain positive relationships with families, advocates, healthcare professionals, and other partners.

· Support adults in maintaining meaningful relationships and social connections where appropriate.

· Undertake mandatory and ongoing professional development and support team members to do the same.

Health, Safety & Environment

· Promote a safe, clean, and welcoming living environment

· Follow health and safety procedures, including fire safety and infection control

· Report incidents, accidents, hazards, or faulty equipment promptly

· Administer medication only in line with training and policy

Other Duties

· Promote equality, diversity, and inclusive practice

· Drive company vehicles where required and in line with policy (if applicable)

· Undertake additional duties reasonably required to support the safe and effective running of the service

· Model the organisation’s values and embed them in daily practice

Qualifications

Essential

Level 3 Diploma in Health & Social Care (or equivalent)
Enhanced DBS suitable for working with vulnerable adults

Desirable

Working towards or willingness to undertake a Level 5 leadership qualification
Full UK driving licence

Experience

Essential

Experience working in a residential or supported living environment
Experience supporting adults with care and support needs

Desirable

Previous Team Leader or senior support role
Experience supporting individuals with complex needs

Skills & Attributes

Essential

Strong communication and leadership skills
Calm, resilient, and confident in decision-making
Ability to lead shifts and support staff effectively
Professional, reliable, and flexible approach

Desirable

Experience mentoring or supervising staff

Knowledge

Essential

Understanding of person-centred care and safeguarding adults
Awareness of equality, diversity, and anti-discriminatory practice

Desirable

Knowledge of CQC fundamental standards
Understanding of MCA and DoLS

Living Our Values

Essential

Demonstrates professional, respectful, and accountable behaviour
Acts with integrity and consistency, even in challenging situations
Communicates openly and works collaboratively with others
Shows compassion, patience, and commitment to supporting children

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