Join a Growing International Logistics Business

Our client is a successful and expanding international freight and logistics organisation, forming part of a larger group with an annual turnover of £142 million. Operating from modern purpose-built offices and warehouse facilities in Redditch, the business provides tailored air, sea and road freight solutions to customers throughout the UK and internationally.

With a strong reputation for service excellence and long-standing customer relationships, they support a diverse client base ranging from SMEs and owner-managed businesses through to globally recognised blue-chip organisations.

Due to continued growth, they are seeking an experienced and proactive European Freight Operations Coordinator to join their Operations Team.

The Role

This is an excellent opportunity for someone with European freight forwarding or transport operations experience who enjoys building strong customer relationships, solving logistical challenges, and managing shipments from start to finish.

You will be responsible for coordinating European road freight movements, customs processes, customer communications and supplier relationships while ensuring a consistently high level of service delivery.

Key Responsibilities

Coordinate day-to-day European road freight shipments across import and export operations
Process customs clearances where required
Create and manage job files and associated shipping documentation
Process shipments through the freight management system
Build strong relationships with customers, handling quotations, bookings and service enquiries
Liaise with transport providers and negotiate competitive rates
Work closely with the Sales Team, providing operational support and pricing information
Manage shipments from booking through to final delivery, ensuring customer expectations are met
Resolve operational issues quickly and effectively
Maximise profitability through effective supplier negotiations
Proactively identify opportunities to develop existing customer accounts
Complete job invoicing and maintain accurate operational records
Produce management reports, analysis and key performance statistics
Participate in regular operations and sales meetings to review performance, opportunities and service levels

Skills & Experience Required

Previous experience within European freight forwarding or transport operations
Strong customer service skills with experience handling quotations and rate negotiations
Excellent communication and relationship-building skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Strong attention to detail and organisational skills
A proactive approach to problem-solving and decision-making
Self-motivated, enthusiastic and commercially aware

What's on Offer?

The opportunity to join a growing and financially secure international logistics business
Modern working environment with excellent facilities
A varied and challenging role with genuine responsibility
Supportive team culture
Exposure to international logistics, customs and freight operations
Career development opportunities within a successful and expanding organisation

If you have experience within freight forwarding or transport operations and are looking for your next challenge within a dynamic international logistics environment, we'd love to hear from you.

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