New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency

Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results

Understanding customer expectations and training your team to always reach or exceed their expectations

Guides and provides training to all team members in relation to products, NB technologies and seasonal products

Assists in co-ordinating rota and scheduling

Minimises losses implementing, monitoring, and tracking all procedures of loss prevention

Supports the recruitment, induction, training, and development of the store team

Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control

Dealing with enquiries and an escalation route for customer complaints

Understanding and supporting store operations, policies and procedures via the retail game changer

Adhere to company’s policies and procedures

Perform other duties that asrequired from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

Team Player

Proven experience in a supervisory position

Ability to lead and coach a team

Knowledge of retail KPIs

Previous experience in retail desirable

Demonstrate customer service skills

A passion for retail and sales

Desire to learn

Ability to perform basic maths and general retail operational processes

Understanding of POS register systems

Effective communication skills

Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

Competitive compensation

Potential to earn more through our Retail Bonus Scheme

Great development opportunities

Inclusive working environments across all our European locations

Generous staff discount

Project involvement across our European region

Flexible uniform package

New Balance Jobs in Birmingham

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Assistant Store Manager (38 hours) - Birmingham