Appeals Coordinator
Location: Shirley, Solihull (Hybrid Working)
Salary: £24,784.50 per annum
Job Type: Full-Time | Permanent

Join a Team Where Organisation Makes a Difference

At My Key Recruitment, we're excited to be partnering with a fantastic organisation to recruit an Appeals Coordinator to join their friendly and supportive administration team based in Shirley, Solihull.

This is an excellent opportunity for an organised and detail-oriented administrator who enjoys coordinating processes, managing documentation and keeping everything running efficiently behind the scenes.

Working within a collaborative team, you'll play a key role in coordinating appeals cases from receipt through to completion, ensuring all documentation, scheduling and communication is delivered accurately and on time.

With a hybrid working pattern and excellent benefits, this is a fantastic opportunity to join a business that genuinely values its people.

The Role
As an Appeals Coordinator, you'll be responsible for coordinating appeals cases while providing high-quality administrative support to ensure an efficient and professional service.

Key Responsibilities

Log and acknowledge new appeals cases.
Maintain accurate Work in Progress (WIP) records.
Coordinate and schedule board hearings.
Arrange hearing venues and meeting logistics.
Prepare case documentation and hearing packs.
Ensure all documentation is issued within agreed timescales.
Coordinate hearing arrangements and ensure all equipment is available.
Proofread and distribute board reports to a high standard.
Liaise professionally with authorities, appellants, board members and third parties.
Work within agreed service level agreements and established processes.
Escalate complex or delayed cases where appropriate.
Provide additional administrative support across the team as required.

About You

We're looking for someone who enjoys working in a structured, process-driven environment and takes pride in delivering work to a high standard.
You'll ideally have:

Previous administration, coordination or scheduling experience.
Excellent organisational and time management skills.
Strong attention to detail.
Experience managing diaries or coordinating appointments.
Excellent written and verbal communication skills.
Good knowledge of Microsoft Outlook, Word and Excel.
Experience using databases or internal systems.
A proactive approach and the ability to work independently.
A customer-focused mindset.

Working Hours

Full-time – 37.5 hours per week
Working between 8:00am and 6:00pm
Hybrid working:
- Tuesday, Wednesday & Thursday: Office-based in Shirley, Solihull
- Monday & Friday: Working from home

What's on Offer?

£24,784.50 per annum
Hybrid working
25 days annual leave plus Bank Holidays (increasing with service)
Birthday leave
Contributory pension scheme (up to 6%)
Life assurance
Discounted gym membership
Health cashback plan
Ongoing training and development
Friendly and supportive working environment

Apply Today
If you're an organised administrator looking for your next opportunity within a supportive and professional team, we'd love to hear from you.

To apply, please send your CV to:

(url removed)

My Key Recruitment is acting as a recruitment agency on behalf of our client. We welcome applications from candidates of all backgrounds and are committed to promoting equal opportunities throughout the recruitment process.

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Appeals Coordinator