Service Operations Manager

Up to £60,000 + Private Healthcare, Quarterly Bonus

Solihull

My client is a leading manufacturer who has been operating at the highlest of levels for almost 50 years. In the past 10 years they have doubled their workforce, achieved year on year sustained growth, even during the pandemic. Due to this sustained success they are looking to add a Service Operations Manager to their team, the position reports in to the Director.

The role of Service Operations Manager:-

Provide leadership & management to the field service, workshop, and service office manager and teams
Deliver exceptional customer service leading to sustainable growth and customer satisfaction
Develop, enhance, and embed service processes and working methods
Oversee and improve team performance using business intelligence and feedback
Lead the service operation to achieve P&L
Lead and promote a positive safety culture throughout the team

Skills, Qualifications and Experience for Service Operations Manager:-

Senior level service management experience is required for this role
Experience in Plant, Agricultural, HGV or Forklift is desirable
Strong interpersonal and team management skills
Demonstratable evidence of creating and embedding KPI’s and objectives
Self-motivation and a positive attitude
Good communication skills and the ability to work on your own initiative
Be an effective team player and actively contribute to our continual improvement culture
Computer Literate including all MS Office Applications
Strong organisational, process and project management skills
Ability to work under pressure and prioritise workload

If you are interested in the position of Service Operations Manager, please apply with a copy of your CV and a member of the LG Engineering Solutions team will be in touch shortly.

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