We are seeking an experienced Interim Head of Operations to lead and deliver a significant operational transformation across a portfolio of elderly care services. The role covers a number of elderly residential and nursing homes, with a focus on stabilising performance, improving occupancy, and ensuring delivery of a fully costed transformation plan already in place.

Key Objectives:

Execute and implement a pre-approved, fully costed transformation action plan.
Improve performance across occupancy, operational efficiency, and financial outcomes.
Provide strong, visible operational leadership across the portfolio.
Work collaboratively with the Regional Managers to drive delivery.
Lead organisational change, including restructure processes.

Key Responsibilities:

Act as a hands-on operator, stepping in where needed to maintain service quality.
Support and guide managers to embed improved standards and practices.
Direct daily operational oversight across multiple services.
Operational Leadership

Transformation & Performance Improvement:

Lead delivery of the existing transformation plan in partnership with Regional Managers.
Consult with teams to ensure buy-in and smooth implementation.
Drive measurable improvements in occupancy, service performance, and financial efficiency.

Change Management:

Manage restructure processes.
Ensure the workforce is supported and aligned with new ways of working.

Reporting & Senior Stakeholder Management:

Provide regular progress updates with risks and mitigations.
Prepare executive-level summaries.
Work closely with leadership to maintain alignment on priorities.

Essential Experience:

Senior operational leadership within elderly residential or nursing care.
Demonstrated success in turnaround or transformation programmes.
Multi-site leadership experience with geographically dispersed teams.
Experience delivering restructures and business improvements.

Skills & Attributes:

Hands-on operator who drives results.
Strong decision-maker and communicator.
Excellent consultation and influencing skills.
Strong analysis and reporting abilities.
Comfortable with national travel.

Keystone Care

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