Role: Service Supervisor
Location: West Bromwich
Salary: £42,000 - £50,000 per annum
Job Type: Full-time, Permanent

About the Role
We are seeking an experienced and organised Service Supervisor to oversee the day-to-day coordination of a team of Field Service Engineers. This is a busy, customer-focused role that requires excellent planning, communication and organisational skills to ensure engineers are deployed efficiently and customer expectations are consistently met.

Key Responsibilities

Coordinate and schedule the daily activities of Field Service Engineers.
Receive and log customer service requests, allocating work according to priority and engineer availability.
Manage service jobs through to completion, ensuring labour hours, job reports and supporting documentation are accurate.
Work closely with the Depot Manager, Parts Department and Sales Team to deliver an excellent customer experience.
Liaise with workshop staff where required to ensure efficient workflow.
Support warranty claim administration and technical communications where applicable.
Ensure all administration, reporting and documentation is completed accurately and on time.
Deputise for the Depot Manager when required.

The successful candidate will have:

Previous experience in a service coordination, service control or supervisory role within a customer service or engineering environment.
Excellent customer service and communication skills.
Strong organisational skills with the ability to prioritise a busy workload.
The ability to manage multiple tasks and competing priorities effectively.
Good mechanical or technical understanding (construction or plant equipment experience would be advantageous).
Good working knowledge of Microsoft Office.
Experience using service management or ERP systems would be beneficial.

Apply Now
For more information or to apply, please contact Matt at Holt Recruitment:
(url removed) or (phone number removed)

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