Job Title: Communications & Change Contractor (FM Experience)
Location: Birmingham
Contract Type: Contract (Outside IR35)

About the Role

We are seeking an experienced Communications & Change Contractor with a strong background in Facilities Management (FM) to support a high-profile transformation programme. This role will play a critical part in driving engagement, supporting behavioural change, and ensuring clear, effective communication across operational and corporate stakeholders.

Key Responsibilities

Develop and deliver a comprehensive change and communications strategy aligned to programme objectives
Create engaging, audience-focused content across multiple channels (e.g. intranet, email, leadership briefings, toolkits)
Partner with FM operational teams to translate complex changes into clear, actionable messaging
Conduct stakeholder mapping and manage communications plans across diverse groups (site teams, suppliers, leadership)
Support change impact assessments and readiness activities
Facilitate workshops, briefings, and engagement sessions
Monitor effectiveness of communications and adapt strategies based on feedback and data
Ensure consistency of messaging across all FM sites and functions

Required Experience

Proven experience in change management and internal communications within large-scale transformation programmes
Strong background working within Facilities Management (FM) environments (hard/soft services, estates, or workplace operations)
Demonstrable experience supporting operational or frontline workforce change
Excellent stakeholder management skills, with the ability to influence at all levels
Strong writing, editing, and storytelling capabilities
Experience working in fast-paced, complex environments

Desirable Skills

Familiarity with recognised change frameworks
Experience in outsourcing, mobilisation, or FM transformation programmes
Knowledge of digital workplace tools (e.g. SharePoint, Teams, engagement platforms)

Personal Attributes

Proactive and self-driven contractor mindset
Adaptable and comfortable navigating ambiguity
Strong interpersonal and collaboration skills
Results-oriented with a focus on delivery

Empro Talent Ltd

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