Job Description:

Service Supervisor
Salary: £40,000 to £55,000 DOE
Location: West Brom
Job Type: Full-time, Permanent

We are looking for an experienced and motivated Service Supervisor to join a growing and dynamic team. This is an excellent opportunity for a skilled professional to take the next step in their career within a well-established organisation.

The Role

As Service Supervisor, you will be responsible for overseeing the day-to-day operations of the service department, ensuring high levels of customer satisfaction, efficiency, and team performance.

Key Responsibilities

Supervise and support a team of service engineers and technicians
Plan, allocate, and monitor workloads to ensure maximum efficiency
Ensure all work is completed to a high standard and within agreed timescales
Maintain excellent customer relationships and handle escalations where required
Support senior management in achieving departmental KPIs and targets
Ensure compliance with health & safety regulations and company procedures
Assist with training and development of the service team

About You

Proven experience in a supervisory or senior service role (ideally within plant, agricultural, construction, or similar industries)
Strong leadership and organisational skills
Excellent communication and customer service abilities
Ability to work under pressure and manage multiple priorities
Technical knowledge of machinery or similar equipment is highly desirable

What We Offer

Competitive salary starting at £40,000 (negotiable for the right candidate)
Overtime available (Saturdays only)
Company pension scheme
Holiday allowance in line with company policy
Ongoing training and development opportunities
Supportive and professional working environment
Additional benefits in line with a standard package

If you are a driven and experienced service professional looking for your next challenge, we would love to hear from you.

Apply now to be considered

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