Role: Duty Station Manager - Birmingham
Contract Type: Permanent
Location: Birmingham Moor St - You must have the ability to work unsociable hours including late nights and weekends between the hours of 05:30 - 01:00.
Salary: £42,000 per annum

Job Purpose

To support delivery of the Station Management Team requirements, deputising for the Area Manager to ensure high levels of customer standards are achieved. To supervise station teams of varying disciplines based across a wide geographic area.

To be operationally competent for appropriate safety critical duties.

Ensuring the highest standards of customer service, achievement of revenue targets and delivery of operational excellence through all station retail activities in an effective and efficient manner.

This role supports the delivery of the station HSSE objectives. To ensure that job specific activities do not introduce unacceptable business and safety risk to any aspect of the Company’s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.

Key Accountabilities

Operationally competent for safety critical station standards
Competent Assessor qualified and lead the overall dispatch assessment plan and responsible for dispatch assessments across the route
Work in collaboration across the business to achieve station KPI’s and improve overall performance targets including Service Quality
Be the local responsible manager during engineering blocks and special events ensuring weekend requirements are managed locally, working in collaboration with the Special Events Manager
Support implementation of the station specific HSSE risk assessments, controlled station procedures and working in collaboration with HSSE to ensure all documentation is completed to the required standard
Ensure delivery of all day-to-day station retailing and audit activities across a group of stations ensuring the operation of ticket offices and gatelines are conducted in accordance with all company guidelines and procedures and meets all customer commitments
Support delivery of an effective team of frontline staff that delivers the highest standards of customer service and retail presentation by effective management of performance, welfare and development of all staff within the team including delivery of briefings and customer service training
To oversee station activities/areas and provide support to the station team. Take ownership of station presentation/experience and ensure high levels of customer standards are maintained at all times
To always ensure the safety and security of staff and customers on stations
Act as a deputy for the Area Managers with roaming requirements across stations within reasonable geographical areas, includes rostered arrangements
To provide out of hours on call coverage as directed by the appropriate roster

Personal Specification

Essential

Meets the operational safety critical requirement
Ability to work unsociable hours including late nights and weekends
Experience of working in a fast paced environment with regular changing priorities
Experience of using office programmes for the purposes of writing reports (word) and measuring statistical performance (excel)
The ability to influence others at a senior level and front line staff
Good communication and interpersonal skills
Able to assess different situations and act accordingly
Good problem solving skills
Able to work in a calm and efficient manner under pressure

Desirable

Recognised Management Qualification
A good understanding of Railway operations
Knowledgeable with HSSE station procedures
Understanding of Rail Geography
Experience of managing people

Apply via our website

Chiltern Railways

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Duty Station Manager - Birmingham