Technical Support Manager - Warehouse Automation

£80,000 - £100,000 + Bonus

UK-Based | Global Remit

An exciting opportunity has arisen for an experienced Technical Support Manager to join a growing automation business delivering warehouse automation and control systems across the UK, Europe, Canada, and Australia.

This role will take ownership of the day-to-day management and continuous improvement of the global technical support function, ensuring SLA performance, effective escalation management, and consistent service delivery across multiple regions and third-party support partners.

Key Responsibilities

Manage SLA performance, KPIs, and service delivery across all support contracts
Coordinate escalations and major incidents across WCS and PLC support teams
Oversee third-party support partners and OEM supplier relationships
Lead service reviews and drive continuous improvement initiatives
Maintain support processes, governance, and escalation procedures
Support the onboarding of new sites, partners, and regions

About You

Previous experience managing a technical support or service desk function
Strong understanding of SLA management, incident management, and service delivery
Experience managing third-party suppliers or support partners
Technical understanding of automation, WCS, PLC, or industrial systems
Excellent communication, organisational, and stakeholder management skills
ITIL experience or certification would be advantageous

What’s on Offer

Opportunity to join a growing and innovative engineering business
International exposure across multiple regions
Career development opportunities within a fast-paced technical environment

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Technical Support Manager - Warehouse Automation